Return & Refund Policy

Thanks for shopping at www.questpond.com

If you are not entirely satisfied with your purchase, we're here to help.

Refunds

If you do not find the product as your fit, you need to get back within 24 hrs. Your amount will be refunded deducting payment gateway + service charges.

If your product is shipped then refunds won’t be accepted.

Your refund will be approved if requested within stipulated mentioned time; we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Returns for Exchange

You have 10 calendar days to return or exchange if received faulty or defective an item from the date you received it.

To be eligible for return or exchange, your item must be unused and in the same condition that you received it.

Your item must include original packaging.

For exchange of couriered item remember send us an email on questpond@questpond.com from registered email ID and include order number within the same.

Shipping

Shipping cost is included within order for the first time and while replacing when done from our side.

You will be responsible for paying for your own shipping costs (through ordinary/general courier) for replacing/exchanging your item. Shipping costs are non­refundable.

Non- Refundable/ Non- returnable Products / Services:

If you have crossed 24 hrs after placing order it will be considered non-refundable.

Products(pendrive) received non-working should not tampered or damaged while returned to us, if found then tampered or damaged it will not be returnable or replaced/exchanged.

Certain Products / Services are non- returnable and Non Refundable : such products and services cannot be claimed under this refund / return policy.

Contact Us

If you have any questions on how to return your item to us, contact us.

Email id: questpond@questpond.com

Contact Number: +919967590707/+91-22-66752917

Postal Address: 3D4, 3rd Floor, D-Wing, Gundecha Onclave, Kherani Road, Next to Post Office, Sakinaka, Andheri (East), Mumbai – 400072.